Find the right crane, the easy way.

806 Route 910

Cheswick, PA 15024

412-828-6960

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Choosing the Right Crane Service Provider

When looking for a crane service provider, how would you go about evaluating which service is most suitable for your needs? Do you know what kind of equipment you need and where to find it? How do you know you are getting the best quality machine? In this comprehensive guide, we’ll look at important things to consider to help you find the right crane service.

Evaluating Crane Providers

Purchasing a crane rental is not cheap. Nothing involving large construction equipment ever is! Your money has tremendous value, and you do not want to spend it in the wrong place. Doing your research ahead of time can really save you a lot of trouble later on down the line. Here are some of the things we recommend looking into before deciding on a service provider for your crane or other construction equipment.

1. Check their Reputation

In some markets, newer contractor services seem favored over seasoned competitors. Any number of things could account for this, including the drive to support local business or unsatisfactory customer service. However, if you feel more comfortable working with a professional crane service with a solid reputation, companies with years of experience (regardless of their size) are the most reliable option. An established crane service provider usually has a number of important strengths, such as technical expertise and inventory support. In other words, you can rely on them to get the job done right.

2. Evaluate their Availability

Depending on your timeline, you may want to prioritize certain crane providers over others. Whether you have a longer-term project with a flexible time frame, or your project requires immediate service, checking the availability of the contractors is crucial. Keep in mind that not all companies provide both forms of services. So knowing which companies can accommodate your timeline can help you to keep your list of potentials short and relevant.

3. Check Proof of Insurance

This is perhaps one of the most important tips we can provide. Every crane service worthy of their reputation can (and should) show you proof of insurance upon your request. No one wants to risk working with a company without full insurance coverage from a reputable insurance company. Accidents do happen, and they can cause a significant amount of damage. Without insurance, the company wouldn’t provide any compensation for the damages and that burden would fall to you.

Bottom line: Always ask (or search) for proof of insurance when you begin engaging with a crane provider.

4. Make Sure the Company Knows of All the Permits Required in the Area

Every state has its own laws regarding crane operation, especially when it comes to the open/public spaces. Since most cranes are highly visible, it’s likely that local officials will ask to see the permits and proper qualifications to conduct the project. As such, the crane service provider should know the local laws for your area. They should also be able to offer guidance through the necessary steps. This helps ensure the project is executed in the most professional and safest manner possible, and helps you avoid the possible fines and hazards.

5. Know What Service(s) and Crane You Need

If you do not know what sort of crane you need, try speaking to someone on staff at the crane service provider. Tell them what kind of project you have, and what type of crane would best fit your project. Then, once you have one opinion, get another. And another. Do this several times, and see what these different experts have told you. They will most likely tell you that you need one of the following:

  1. Hydraulic Crane: Use for heavy lifting projects; typically named based on how much weight they can handle
  2. Forklift: Perfect for smaller jobs, like moving something heavy indoors
  3. Crawler Crane: Carry loads up to a few thousand tons; more mobility and require minimal set-up

If you know a qualified crane operator, renting the crane will often do just fine. And it will end up saving quite a few bucks! Some companies (like ours) provide an operator along with the crane. While this may cost a bit extra, you can rest easy knowing the company will do their job well.

6. Ask to See Their Credentials

Different crane companies have different training requirements for their crane operators. The contractor should be able to show you their staff’s credentials on request. Once you have seen their credentials, compare these to other crane providers. This allows you to make the most informed decision about who to trust with your project.

7. Inspect the Equipment

Make sure the company regularly inspects and maintains their equipment. Any reputable and reliable crane service should have records for their routine maintenance inspections. Take a look at these. They will tell you for certain whether your money is paying for an efficient, well-cared-for machine that can safely perform the tasks you need for your project.

8. Evaluate Their Customer Service

Nine out of ten Americans use customer service as the primary gauge for deciding to do business with a company. So many companies ignore this, enough to collectively lose over $1.6 trillion in potential revenue every year. When shopping for a crane provider, pay close attention to the way they treat their customers. This goes for over the phone, on their website, and on-site at their office building/headquarters. Do they treat you with the care, attention, and respect you deserve? If not, how could you trust them with your important project? If the company values its clients, it will show. Choose the ones that make you their top priority, not profits.

9. Find a Good Price

Lastly, compare price figures between crane companies to get the best deal. Most crane service providers (like us) provide you with a free quote for your project. This helps make sure you are not being “ripped off.” Don’t forget that a better service usually comes at a price. But there are times that a higher price is well worth it!

Conclusion

To sum all this up, we will leave you with three words: do your research. Know the company inside and out before deciding to do business with them. You will thank yourself later when the project runs smoothly and you get the best value for your money.

7 Responses

  1. My boss has wanted to do some things with getting water moved because it relates to the services our business offers. We don’t have the equipment to do this though. We’ll need to look into crane services. I appreciated how you mentioned that after getting the first opinion on services you need, look for another. We’ll have to do that.

  2. I can believe that nine out of ten Americans use customer service to decide whether they work with a company. You don’t want to work with somebody who is rude and disrespectful. You can be the best at your trade in the world but if you’re rude you’re not going to have many customers.

    1. Randy,

      Thank you for reading and taking the time to comment on this post. You’re absolutely right. What astounded us was seeing how much business a company can lose because of poor customer service! What a number! Most companies and their employees unfortunately treat customers like an inconvenience. (Pay close attention the next time you go to a fast food restaurant or to a grocery store, for example.) But our customers come to us for help, and we have the expertise to solve their problem! Why wouldn’t we treat them with care and listen to them? Trust is key in doing business with someone, especially when you are looking at a relatively large investment!

  3. I like how you said that you should make sure the company regularly inspects and maintains its equipment. My husband has a construction project coming up and he needs to use a crane for it and wanted to know some tips about crane services. I’ll make sure to pass this information along to him as he continues to plan for his project.

  4. It’s good to know that you should look for crane services that know the local laws and which permits are required for your area. My boss would like to build a new facility in an unfamiliar town so that he can move forward with a top-secret project. I’ll pass this information along to him so that he can look further into his options for hiring a crane service that knows the laws already.

  5. I’ve noticed quite a bit of companies using cranes lately, and I was curious about how you would find the right person to provide those. It’s interesting that you say to make sure that they know about the permits in the area. TI would be nice to know that they have done their research in the end.

  6. I am building a new office space next to my company’s current one because we are planning to expand the business and hire new employees. In order to add the roof to the new building, we will need to hire a crane service company and you make a great point that you should choose a company with proof of insurance. This would definitely give me peace of mind that my company would not be liable if an accident or injury happened. Also, in my opinion, it would be great to find a crane service that has been in business for many years because this shows that they have a lot of experience with similar projects.

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